Live Chat Support Outsourcing
Connect instantly with your customers on live chat at a fraction of the cost. Lower First Response Times (FRTs), boost customer satisfaction and more with live chat support outsourcing.
TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
Hear from Our Satisfied Clients
The AcceleraOps Edge
Rapid Response
Slash wait times with our lightning-fast support, delighting customers at every click.
Cost Savings
Reduce overhead costs by 70% while boosting your customer service quality.
24/7 Uptime
Your customers never sleep, and neither do our services. Offer round-the-clock support worldwide.
Easy Integration
Easily integrate our services into your existing workflow for a smooth transition.
Expert Agents
Rely on our trained professionals to provide knowledgeable and friendly service.
Data-Driven
Make informed decisions with our actionable insights on customer interactions and satisfaction.
Keep Your Customers Happy
Instant Response Times
Customers don’t like waiting. With live chat, they don’t have to. Outsourcing your live chat means queries get answers in seconds, not hours, boosting satisfaction rates by up to 25%.
Round-the-Clock Support
Outsourced live chats work 24/7, so your customer service train never stops! Day or night, your customers get the help they need.
47% Increased Conversion Rates
Did you know a website visitor is more likely to convert if their questions are answered in a few seconds? That’s where outsourced live chat support comes in!
Seamless Integration. Swift Transition.
Quick Onboarding Process
Integrating our live chat support agents into your existing workflow is a breeze. Our live chat agents is trained to use a wide variety of live chat software to ensure you get the best possible experience.
We Can Work With Any Software
Our agents are able to use and adapt to any live chat software, including any custom or in-house software.
Scalable Solutions
As your business grows, so does your need for support. Our live chat service scales with you, ensuring that you have the right level of coverage at the right times without the hassle of hiring additional staff.
Real People. Real Results.
See how partnering with AcceleraOps has led to tangible, impactful outcomes. Build your own success story with us. View the case studies below!
Build Your Live Chat Support Dream Team
With our help, businesses see a 53% reduction in response times and a 37% increase in customer satisfaction scores (CSAT).
Get Your Outsourced Live Chat Up and Running in Less Than a Week!
Receive Your Custom Quote
One call or email is all it takes to receive an all-inclusive quote, tailored to your specific live chat support needs – no hidden costs.
Kick-Off Onboarding
Join a setup meeting with our live chat operations manager, supervisor, and your dedicated agents to align on workflows and expectations.
Launch Your Live Chat
Training complete, we take your live chat, well, live, providing stellar customer service from day one. Ongoing QA ensures excellence is maintained.
Define Your Chat Strategy
Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.
Confirm Your Plan
Approve your personalized quote, and we’ll schedule the initial training session, selecting the best live chat agents for your team.
Training Starts
Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.
Define Your Chat Strategy
Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.
Receive Your Custom Quote
One call or email is all it takes to receive an all-inclusive quote, tailored to your specific live chat support needs – no hidden costs.
Confirm Your Plan
Approve your personalized quote, and we’ll schedule the initial training session, selecting the best live chat agents for your team.
Kick-Off Onboarding
Join a setup meeting with our live chat operations manager, supervisor, and your dedicated agents to align on workflows and expectations.
Training Starts
Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.
Launch Your Live Chat
Training complete, we take your live chat, well, live, providing stellar customer service from day one. Ongoing QA ensures excellence is maintained.
Our Services
Frequently Asked Questions (FAQs)
How quickly can AcceleraOps set up live chat for my business?
Setup can be incredibly fast – often within a week from initial contact, depending on your needs and the complexity of your operations.
Can Acceleraops agents handle technical queries?
Absolutely. Our agents undergo comprehensive training on your products and services, ensuring they can tackle both basic and complex technical inquiries.
Can I scale my live chat team up or down based on seasonal demand?
Definitely. Our services are designed for flexibility, allowing you to easily scale your live chat team to match demand fluctuations.
Can I receive feedback and reports on live chat interactions?
Yes, we provide detailed reports and actionable insights on chat interactions, customer feedback, and agent performance to help you continuously enhance your customer service strategy.
