Real businesses.
Real results.
See how companies across industries have scaled smarter with AcceleraOps. These are their stories.
CASE STUDIES
Projects we're proud of
Every project is a partnership. Here’s how we’ve helped businesses like yours achieve measurable growth.
Case Study
Building a Customer Service Operation from the Ground Up
We onboarded a footwear brand and they had no in-house customer service team to handle order queries, returns, and customer emails as the brand grew. AcceleraOps built their support operation from scratch – workflows, SLAs, and quality standards included – from day one.
THE CHALLENGE
No in-house customer service team, no existing SLAS or support workflows, and rising customer email volume with nothing in place to manage it.
SLA compliance maintained every month
Average first response time (FRT)
CSAT score achieved
CLIENT TESTIMONIAL
Case Study
Clearing the Backlog & Scaling 24/7 Support for a Health Supplements Brand
Josh’s health supplements e-commerce brand was growing fast, but support tickets were piling up with no round-the-clock coverage. A 3- person AcceleraOps team stepped in as an extension of his own – blending Al automation with human support, in his brand’s voice.
THE CHALLENGE
A growing backlog of email support tickets, no 24/7 coverage, and no dedicated team to keep pace with rising order and customer service volume.
First response time (down from a piled-up backlog)
Increase in CSAT score
Reduction in customer service operations cost
CLIENT TESTIMONIAL
Case Study
Crumb Pet-Scaling Customer Service for a DTC Pet Brand
Crumb Pet was a newly founded DTC pet brand when we partnered with them. With a small in-house team and limited bandwidth, they needed a reliable partner to deliver exceptional customer service and handle critical backend operations.
THE CHALLENGE
As a new brand, Crumb’s support volume grew rapidly. They needed to scale quickly, expand to 24/7 omnichannel support, and streamline backend operations without compromising customer experience.
CSAT Score
Consistently high customer satisfaction
First response time for live chat Fast, friendly and always within 2 minutes
∞
No backlog in tickets
All tickets resolved on time, every time
∞
No backlog in live chats
Real-time support, 24/7 across all channels
CLIENT TESTIMONIAL
Case Study
Mr & Mr Child - Freeing Up the In-House Team from Recurring Data & Admin Work
Mr & Mr Child’s in-house team was manually researching and compiling property data for every new listing across their portfolio of unique Yorkshire homes – recurring, time-heavy work that pulled them away from clients, viewings, and closing deals.
THE CHALLENGE
Recurring, manual property data research for every listing, with no dedicated resource – leaving the in-house team stretched between admin work and client-facing priorities.
Recurring data research & admin time saved for the in-house team every week
Of recurring data-hunting & admin work taken off the in-house team’s plate
Faster turnaround on property data requests
CLIENT TESTIMONIAL
Case Study
All Services Real Estate - Scaling Off-Market Deal Outreach with Done-For- You Lead Research
ASRE sources off-market multifamily, hospitality, and ground-up deals for investors and developers, but finding and verifying decision-maker contacts for outbound outreach was eating into time better spent structuring deals and closing capital.
THE CHALLENGE
Manually researching and verifying decision-maker contact info for every outbound campaign, with no dedicated resource for lead research or list building.
Manual research time saved for Derek’s team every month
Saved per month vs. hiring an in-house
Verified decision-maker contacts delivered for outreach each month
CLIENT TESTIMONIAL
Case Study
Reclaiming Time from Manual Market Research & Admin Work
Melanie was spending hours every week manually researching her local market and compiling property details listing by listing-time pulled away from clients, showings, and closing deals, with no support team to share the load.
THE CHALLENGE
Manual market research and property data collection for every listing, handled solo with no dedicated admin support.
Manual research & admin time saved every month
Saved per month vs. hiring an in-house assistant
Properties researched & compiled every month
CLIENT TESTIMONIAL
CLIENT STORIES
Real results from real businesses
Christy O'Connor
Easy to work with, always agreeable and willing to help out. Great VA for support role.
Carson Tube
Incredible from start to finish. They are a great communicator and extremely helpful and knowledgeable! Will hire again soon. Highly recommend!
Nick J.
Abdullah and his team are excellent with brilliant communication and work ethic.
YOUR STORY NEXT
Ready to build your success story?
Join 100+ businesses that have scaled with AcceleraOps. Let’s talk about what’s possible for yours.